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Digital transformation and green growth are becoming increasingly important priorities in Vietnam’s development strategy. Against this backdrop, the paperless office model offers businesses a practical starting point within their daily operations, helping them gradually connect digital transformation with sustainability goals.
The Twin Transition: From Policy Priorities to Practical Business Challenges
On June 18, 2025, Vietnam’s Ministry of Finance, in collaboration with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), held a launch event for the Twin Transition Hub project. The initiative aims to support Vietnamese businesses, particularly small and medium-sized enterprises (SMEs), in adopting digital technologies to improve resource efficiency and reduce environmental impacts. The project also introduced a maturity assessment tool that links digital transformation with green transformation, helping businesses assess their current capabilities and identify suitable transition pathways.
The initiative reflects how digital and green transformation are moving beyond strategic priorities and taking shape through concrete business support programs. In 2021, the Vietnamese Government approved the National Green Growth Strategy for 2021–2030, with a vision to 2050, under Decision No. 1658/QD-TTg. The strategy laid the policy foundation for promoting economic growth alongside resource efficiency and environmental protection.
The twin transition refers to the integration of digital and green transformation, where digital technologies help improve productivity, optimize business processes, and enhance resource efficiency while supporting efforts to reduce environmental impacts. Rather than treating these as separate initiatives, the twin transition emphasizes how technology and sustainability objectives can reinforce each other, enabling businesses to create both economic and environmental value through operational improvements.
However, turning these strategic priorities into practical action remains a challenge. According to PwC’s 2025 ESG Progress Tracker Survey in Vietnam, 89% of surveyed organizations have made ESG commitments or plan to do so within the next two to four years. Nevertheless, businesses still face barriers to translating these commitments into concrete action, including investment costs, a shortage of specialized expertise, limitations in data infrastructure, and difficulties in measuring results. For enterprises that are not yet ready to undertake large-scale transformation programs, the challenge is to identify the sustainability requirements most relevant to their operations and take practical steps that match their available resources.
What Is ESG? The Three Pillars of Corporate Sustainability
ESG stands for Environmental, Social, and Governance, three key dimensions used to assess how businesses manage sustainability-related impacts, risks, and opportunities. Beyond financial performance, ESG considers how businesses use resources, treat employees and other stakeholders, and establish governance structures and operational controls.
The Environmental pillar focuses on areas such as energy and resource consumption, emissions, and waste management. The Social pillar covers working conditions, employee rights, customer interests, and other groups affected by business activities. The Governance pillar addresses transparency, accountability, internal controls, and risk management. These three pillars are interconnected and should be considered in the context of each business’s specific operations.
Paperless Office: Connecting Digital Transformation with Green Goals
For businesses looking to pursue sustainability initiatives within their available resources, digitizing administrative processes and business documents can be a practical starting point. Instead of overhauling their entire operations at once, enterprises can begin with routine activities such as internal approvals, contract signing, and invoice creation and management. Digitalizing these processes can help improve operational efficiency while reducing reliance on paper-based documents.
A paperless office is a model in which business activities are organized and managed in a digital environment. Processes ranging from request initiation and approval to document signing, management, and storage are carried out electronically. More than simply converting paper documents into digital files, the model enables businesses to replace manual procedures with workflows that can be monitored and managed, while facilitating data integration across departments.
Within the FPT IS digital ecosystem, three solutions, FPT.SPro, FPT.eContract, and FPT.eInvoice, help businesses adopt the paperless office model across different operational functions. FPT.SPro supports the digitalization of internal requests and approval workflows. FPT.eContract enables electronic contract creation, signing, and management, while FPT.eInvoice supports the creation, issuance, receipt, and management of electronic invoices. When integrated with relevant business systems, these solutions can help enterprises move beyond digitizing individual tasks toward building more connected operational workflows.
In this way, the paperless office model goes beyond streamlining administrative activities. It can also support businesses in making progress toward their ESG goals by reducing resource consumption under the Environmental pillar, improving employee experience and working conditions under the Social pillar, and strengthening process transparency and control under the Governance pillar. Its value lies in connecting sustainability objectives with practical improvements that businesses can implement, monitor, and evaluate in their day-to-day operations.
